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We know that there are times that you need immediate
support with your Payment Online ecommerce solution and services.
We have therefore, put in place an Instant Support 24/7 Hotline.
We have described, below, how this support can be used.
Please note:
The Instant Support 24/7 Hotline is for emergency support
on Payment Online solutions and services only, and
it is not offered for third-party software/services. As a result,
we can assist our customers in a fraction of the time, compared
to other companies. Also, for non-emergency support on Payment Online
solutions/services, please follow the procedures outlined in the
Technical
Support Hotline.
To obtain emergency support, you must first login
to your Account Page, on Administrative
Login Area. Once, you have logged in, click on Technical
Support Request, and complete the form. We can then establish
your servers/systems setup and your account information. The Payment
Online Support Center will issue a Support Helpdesk Reference Number
(SHRN), and a support staff will immediately start investigating
the problem and prepare to contact you to assist you, either by
phone - or email, whichever you perfer. This will facilitate
a speedy process to assist all of our customers.
Once a SHRN is issued, you can also call Payment
Online Support Department and speak with a Support Staff by calling
(206) 382-1515 and select option "2". You
can reach the technical support staff working on your SHRN directly,
and we can ensure that you are assisted quickly and without hassle.
Please note that the procedures used at Payment
Online for support, is meant to provide the fastest support for
our customers with both telephone and email support, whichever is
most suitable to reply to your support needs.
In addition, Payment Online Datacenter provides
24/7 status monitoring report for our customers. You can go to Status
Report: Servers and Systems to view up to the minute status.
For questions on support services and procedures,
please contact your Payment Online Account Manager, (206) 382-1515
and select option "1".
If you have any difficulty reaching the Administrative
Login Page, please send email to support@paymentonline.com,
and in the subject field of your email, type in: "Cannot
access Administrative Login Page".
Please DO NOT send your support requests
to the support@paymentonline.com email address as they cannot assist
without a Support Helpdesk Reference Number (SHRN). See above for
details on submitting a technical support request and policies on
support services.
Thank you for contacting
Payment Online Technical Support Department.
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