We know that there are times that you need immediate
support with your Payment Online ecommerce solution and services.
We have therefore, put in place an Instant
Support 24/7 Hotline. We have described, below, how this
support can be used.
Please note:
The Instant Support 24/7 Hotline
is for emergency support on Payment Online solutions and services
only, and it is not offered
for third-party software/services that you have obtained from other
companies. You should contact your vendors directly. For non-emergency
support on Payment Online solutions/services, please follow the
procedures as outlined in the Technical
Support description page.
To obtain emergency support, you must first login
to your Account Page, on Administrative
Login Area. Once, you have logged in, click on Technical
Support Request, and complete the form. We can then establish
your servers/systems setup and your account information. The Payment
Online Support Center will issue a Support Helpdesk Reference Number
(SHRN), and a support staff will immediately start investigating
the problem and prepare to contact you to assist you, either by
phone - or email, whichever you perfer. This will facilitate
a speedy process to assist all of our customers.
Once a SHRN
is issued, you can also call Payment Online Support Department and
speak with a Support Staff by calling (206)
382-1515 and select option "2".
You can reach the technical support staff working on your SHRN
directly, and we can ensure that you are assisted quickly and efficiently.
Also, using the SHRN
system, the support staff do not need to ask you questions about
your system in order to start assisting you. They will automatically
know your ecommerce system parameters and settings. This is just
another way to avoid wasting your time and hence making your ecommerce
hassle-free.
In addition, Payment Online Datacenter provides
24/7 status monitoring report for our customers. You can go to Status
Report: Servers and Systems to view up to the minute status.
For questions on support services and procedures,
please contact your Payment Online Account Manager, (206) 382-1515
and select option "1".
If you have any difficulty reaching the Administrative
Login Page, please send email to our customer care department
and in the subject field of your email, type in: "Cannot
access Administrative Login Page". You can email through
the CONTACT
US page.
Please DO NOT send any other support
requests through to the Contact Us page, as we
require a Support Helpdesk Reference Number (SHRN). See above for
details on submitting a technical support request and policies on
support services.
Payment Online Datacenter provides 24/7 status
monitoring report for our customers. You can go to Status
Report: Servers and Systems to view current system status.
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