Support Center: Administrative Login

Whatever service or solution you have at Payment Online, your access to your administrative area (and management tools) is through an initial login page called Administrative Login Page (shown below).

From the Administrative Login Page you can log into all your online management and administrative tools for your ecommerce (including any additional services that Payment Online is providing for you such as web site hosting, email management, webstats, etc.).

NOTE: If you are experiencing login difficulties, please go to: Problems with logging in?

1. Once you have clicked on the link above, you should be taken to a "Welcome" page, as shown below. If not, please go to: Problems with logging in?

2. Once you have your Username and Password ready, please click on: Click Here to login. You should then see the Login page, similar to screen shown below. Otherwise, please go to: Problems with logging in?

3. When you reach the Main Menu, (as shown below), that means you have successfully logged in. Otherwise, please go to: Problems with logging in?

Problems with Logging in?

If you are having any difficulty reaching the Administrative Login Page or the admin tools (Catalog Manager, Order Manager, Certificate Manager, Webstats, etc.) please check the following quick tips to ensure that you can login successfully.

1. Popup Blockers and Browser Settings. The Administrative Tools rely on pop up windows to display search results and reports. If you have pop up window blocking software installed, you may have to adjust the settings or disable it when using the Order Manager tool. Other factors that may cause the Order Manager to function incorrectly, are:

	High browser security settings
	Browser setting that blocks Java script
	Browser settings that block cookies

If you are experiencing errors in accessing the Order Manager tool, or get a message that displays:

“error: an unknown error occurred,”

please check your browser settings and disable any pop up software. The above error message can occur each time a new window is opened, for example when you attemp to access Virtual Terminal from the Order Manager tool.

2. Certificate Invalid. If you get one of the infamous MicroSoft Internet Explorer's non-description error screens when accessing a page, e.g.

	DNS Name can't be resolved ,
	HTTP 404 Not Found ,
	The page you are looking for might have been removed, had its name changed, or is temporarily unavailable ,

it is because you are attempting to reach a page that requires a Certificate but the certificate that is either not installed or is invalid. Please contact your Payment Online Account Manager regarding your Certificate.

3. Incorrect username/password or forgotten username/password. For the security of your ecommerce and protection of your customers' credit card information, you are requited to change your password every 90 days and former passwords cannot be used again.

Please make sure you select a strong password (i.e. combination of letters and numbers that cannot be guessed), perferably one that you can remember, or write your password down somewhere that you think would be very safe.

Please note that Payment Online does not retain or store any record of your password. If you forget your password, please contact Payment Online Account Manager to reset your password. To reset the password on the account, we need a faxed signed letter from the contact person on the account to ensure the secruity of your account information. There may be a fee for this service.

You can also send an email to support@paymentonline.com, and in the subject field of your email, type in: "Forgotten Username/Password". Please note that the email from which we receive your request must be one that we have on our records for your account with Payment Online. Payment Online customer care department will then reset your password and have the automated system send it to your email account that you have on our records for your company.

Please DO NOT send any other support requests to the above email address as our technical support staff cannot assist you without a Helpdesk Reference Number (HRN). See Technical Support for details on submitting a technical support request and policies on support services.

STILL CANNOT LOG IN ?

If you still cannot log into your Administrative Login Page, you may wish to send an email to support@paymentonline.com, and in the subject field of your email, type in: "Cannot access Administrative Login Page". Please note that the email from which we receive your request must be one that we have on our records for your account with Payment Online. We will then assign you to a customer care staff at Payment Online.

Please DO NOT send any other support requests to the above email address as our technical support staff cannot assist you without a Helpdesk Reference Number (HRN) that tracks the details of your support request. See Technical Support for details on submitting a technical support request and policies on support services.

For additional information about Payment Online customer care, you can contact our offices directly by phone at (206) 382-1515 (option "3" for operator), or by sending an Email to the relevant department.