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Frequently Asked Questions - eComSubscription

Payment Online's ecommerce services are designed to be flexible and complete with everything you need integrated into one solution in order to save you a lot time, money, and hassle.

Payment Online has been offering its proven and time-tested ecommerce services since 1997. All these ecommerce services, in one solution:

 

FAQ - About Payment Online
FAQ - Technical Questions
FAQ - Pricing Questions
How Do I Get Started Today

 

Normally, developing ecommerce in-house or off-the-shelf requires the purchasing of secure Internet servers, digital certificates, ecommerce software, backend databases, monitoring software, security systems, payment gateway platform, and a range of computer and networking hardware.

In addition to the purchase of required software and hardware, there is staffing cost for design, development, management, and maintenance of these complex systems . Individuals with this type of expertise do not work for cheap. Such development would take many months or years to result in the development of a secure and reliable ecommerce system.

In addition to the development costs, there are monthly costs of colocation hosting, bandwidth, secure building, and other costs due to delay in development, time-to-market, etc.

 
 

FAQ: About Payment Online Corporation

1. How long has Payment Online been in business of ecommerce?

Payment Online has been providing ecommerce software, services, and solutions since 1997. We have served more than 40,000 customers worldwide with packaged ecommerce solutions, custom ecommerce development, transaction processing, secure real-time credit card processing, payment gateway services, third party processing, storefronts, AdTrack / AffiliateTrack software, custom website design & development, and community solutions.

2. What are the products and services that you provide?

Payment Online's services include: 1) Ecommerce Storefront Hosting; 2) Online Credit Card Order Processing; 3) Payment Gateway Services; 4) Shopping Cart Software; 5) Internet Merchant Account (2.1% in most cases); 6) Web-based Admin Interface; 7) Subscription Management; 8) Recurring Billing System; 9)Technical Support and Customer Care Services ; and 10) a complete range of merchant support services, including: AdTracker Software, AffiliateTracker software, domain name registration, website hosting, custom development, integration services, online promotions, pay-per-click management, and marketing services.

Payment Online's ecommmerce solutions include: 1) eComSubscription for selling subscriptions online; 2) eComMembership for selling memberships online; 3) eComShoppingCart for selling shippable products; 4) eComDigitalDownload for selling digital goods with instant download; 5) eComOnlineServices for selling services online; 6) DirectConnect API, Payment Gateway API for integrating to an exisitng database or backend system.

3. Where is the Headquarters of Payment Online Corporation?

Payment Online is based in Seattle, Washington. We have our technical support center and sales and marketing divisions in Bellevue, Washington.

If you have any other questions about Payment Online or our services, please contact our friendly staff at (206) 382-1515 - option "1" or you can contact us by Email.

 

FAQ: Technical Questions

1. How easy is it to integrate your solution into my website?

Integrating Payment Online's eComSubscription into your website is as easy as going to an Administrative Interface (which you can do on the Internet) and creating a subscription product in the Catalog Manager tool, and requesting a hyperlink (URL) to be built. Then the Administrative Interface will create a hyperlink that you can copy and paste onto page(s) in your website. The whole process takes about 30 seconds usually. This is described in more detail (with screen shots) in our Product Guides, which you can download by clicking on Product Guides .

2. How do my online customers get access to the members' area?

After your customer's order is processed successfully, an authorization response is sent in real-time to your customer with a confirmation of sale - emailed to you and to your new customer. Your customers can then select (or be assigned) with a UserID and a Password for future access to the protected content area (secured URL on your site). At the same time, the details of your customer's credit card information is stored in encrypted format for future processing for the recurring billing.

3. Can I have multiple Stores selling different product types with my ecommerce?

Yes. Absolutely.

4. Do your solutions allow multiple product types to be sold, for instance, can I sell shippable products and software downloads to my subscription customers?

Yes. Absolutely. You can integrate multiple product types with your ecommerce. The monthly fee would still be the same. We can also integrate two or more solutions for you to facilitate multiple product types (e.g. subscription, digital download, shippable goods, services, and others) and you can manage all in one Web-based Admin Interface.

5. Where do I host the Subscription software?

You do not need to host the Subscription Software, or install it or manage it, or secure it. Payment Online does that for you. You do not need to pay for hosting, or servers, or bandwidth, or a technical staff to manage networking of technical servers. In addition, you do not need to upgrade or manage the Subscription Application Platform. It is all done for you in our ecommerce solutions.

6. How easy is it to set the recurring billing?

In the Administrative Interface, you have a list of 7 parameters that you choose from. Together these allow you to select the recurring billing method of your choice. You can offer a daily, weekly, biweekly, monthly, quarterly, annual, or an ad-hoc periodic recurring billing subscription. You can also offer a free period of subscription service (e.g. one-month free or three-month free, etc.) and then the recurring re-starts. The initial fee can be different than the recurring billing, (i.e. you can charge $50 one time, and $29 each month). All of this is automated and therefore you do not need to re-process every order/transaction by re-entering the credit card and customer information.

7. Can I process a credit card without charging it, in your ecommerce system?

Yes. If you wish to run a credit card for AUTHorization but do not wish to charge any funds until a future date, our system will certainly allow you to do so. This feature is common with online businesses that wish to provide a free trial period (e.g. 30 days free). Our system will also allow you to set any date range for the free period, from 1 day to unlimited.

8. How secure is the credit card information held?

Payment Online is a VISA CISP compliant member. All credit card information at Payment Online are kept encrypted. There are two digital certificates used each with two private and public keys. There is an SSL Server with Certificate Authority Digital Certificates that ensure the connection between your site and your customer is secure and data is trasmitted in encrypted format. Also, for extra security, there a a digital certificate used for your connection to the subscription database to access the credit card information using the same technology that is used in nuclear bunkers. Even the administrative and technical support departments at Payment Online cannot see the encrypted credit card information inside our company. All of this is in addition to credit card processing security measures such as audit trail, AVS, CVV2, SECmonitor, and more.

9. What is included with the eComSolutions?

The eComSubscription has integrated the ecommerce software, services, and technical servers to offer you an affordable, yet easy to manage, ecommerce solution for selling your products/services online. What makes this solution so easy and hassle-free is that Payment Online will integrate all the modules that you need for your particular ecommerce needs so that you don't have to waste hours reading through technical manuals. We also install, configure, and setup all the software modules and technical servers, including 5 layers of security. All of this saves you a lot time, money, and hassle.

For details, please contact our friendly sales professionals for additional information. They can be reached at (206) 382-1515 - option "1" or by Email .

 

FAQ: Pricing Questions

1. Are there any hidden costs to your solutions and services?

Payment Online describes all its pricing in detail. There are no hidden costs or any non-sense extra fees. For additional services, please contact our friendly sales professionals for assistance. They can be reached at (206) 382-1515 - option "1" or by Email.

2. Do I have to pay for a Digital Certificate?

No. You do not. This is already included in the services. Please see pricing for details.

3. Do I have to pay for Address Verification Service (AVS) and card security CVV2?

No. It is already included in the ecommerce services. Please see pricing for details.

4. Do I have to pay for each time I connect to the Web Admin Interface?

No. You do not. Please see pricing for details.

5. Do you charge a Percentage (%) of revenue/sales?

No. We absolutely do NOT. Please see pricing for details.

NO "% of your revenue", fee NO referral/affiliate fee
NO term contract/commitment NO salesperson commision
NO apllication/cancellation fee NO hidden charges

6. I already have an Internet Merchant Account. Can I use that instead of getting a new one?

Yes you can, in most cases. Payment Online would we happy to integrate your exiting Internet Merchant Account into your ecommerce solution. There is no additional fee for this, however, your Internet merchant account has to adhere to strick security and transaction processing regulations (which most do indeed). Please contact Payment Online to see if your merchant account meets the necessary requirements.

 
 

Get your ecommerce started, Today . . .

 

To contact us by phone. You can contact our sales professionals by calling (206) 382-1515 - option "1". Payment Online sales professionals are all non-commission based articulate technical professionals with years of experience in ecommerce solutions.

Your questions will be answered sincerely with your best interest at heart. Our friendly staff want to help you succeed with your ecommerce and as a company we believe we can best achieve that by making sure you get the right solution first time - in order to save you a lot time, money, and hassle.

For Technical questions, you can also contact our Pre-Sales Technical Support Department by calling (206) 382-1515 - and selecting option "2"

To contact us by email. Payment Online staff can also be reached by Email. You can also get an Instant Quote 24/7 at any time.

To place an order. Contact Payment Online's customer care department at (206) 382-1515 - option "3", and request a Merchant Service Agreement.

To download Product Guide. You can download product guides by going to Download Product Guide.

Payment Online solutions are GUARANTEED for affordability, features and functionality.

 
 
 
 
  Subscription Software | Membership Software | Online Credit Card Processing | Payment Gateway
Shopping Cart Software | Ad Tracking and Affiliate Software | Electronic Delivery & Digital Download
Internet Merchant Accounts | Hosting Services | Integrated Security Systems | Complete Ecommerce Solutions
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What Is Different About Payment Online? |
 
     
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