Ecommerce Hosting Frequently Asked Questions

1. What type of ecommerce hosting servers do you use?

Payment Online uses industrial-strength power servers which are built for the sole purpose of being mission-critical application servers. Our servers are powered by Intel® Dual XEON 3GHz+ processors with ultra fast 10,000rpm SCSI drives (RAID-1), 2x512KB cache, 4GB DDR ECC RAM, with a reliable backup solution. Unlike other hosting companies, we do not overload our servers with thousands of web sites - because we are ecommerce transaction processor - not a website hosting company. Ecommerce hosting has to be absolutely reliable and available for transactions otherwise orders are lost. Hence why our infrastructure is designed to be lightning fast and extremely reliable and robust.  

2. Is the ecommerce hosting fast for my customers to reach my website?

Payment Online uses leading network optimization technologies that include network based route optimization solutions, managed security and router services, VPN services, and content distribution services. Our datacenter is the only one guaranteeing 100 percent uptime and network performance that covers the entire Internet - and not just one single network and provides 24x7x365 proactive critical monitoring by highly-qualified and certified engineers, giving you real-time visibility into the performance of the Internet.

3. How reliable is the connectivity of your ecommerce hosting?

Payment Online's connectivity incorporates multiple Internet backbones, ensuring that our servers are in close proximity to you and your visitors. Because we are connected directly to multiple backbones, your website will always be available and fast for visitors to visit. Our network uptime has constantly been above the industry margin.

4. Does your ecommerce hosting include a storefront or shopping cart software?

Yes. Payment Online's ecommerce hosting is referred to as, 'ecommerce storefront hosting' because it includes either a shopping cart software or a secure order page shopping software already integrated and ready to use.

5. How much is your ecommerce hosting?

Our ecommerce storefront hosting fees are as follows:

Our website hosting fees are as follows:

6. Is the ecommerce hosting services secure?

Yes absolutely. Our ecommerce hosting services are based on our secure SSL 128bit encryption digital certificate servers. In addition, we have incorporated a combination of network security, physical security, 24/7 network monitoring, and intrusion detection systems.

7. What type of technical support is provided with your hosting services?

Payment Online Technical Support Department is dedicated to assisting Payment Online customers with support questions 24 hours 7 days a week on the software, services, and solutions that our company provides. The Technical Support Department provides both telephone and email support for: 1) General Technical Support 24/7, 2) Status Report: Servers and Systems, 3) Emergency Support Hotline.

8. How good is your ecommerce hosting technical support?

Payment Online's Support HelpDesk enables our Technical Support Department to help all of our customers faster and more efficient by reducing the time wasted to get system/account information from customers. Currently, Payment Online is evaluating a new system that will allow you to call in after the Support HelpDesk has been contacted, and the Technical Support VoiceIP Telephone System will automatically transfer you to the individual working on your support request. This will avoid putting you on hold for transfer to an extension numbers and save you time and hassle. In addition, Payment Online Datacenter provides 24/7 status monitoring report for our customers. You can go to Status Report: Servers and Systems to view up to the minute status.